Question 1

How do I use the eSIM in Puerto Rico?

Accepted Answer

Scan the QR code we send you. Once your phone connects to a Puerto Rico network, the plan starts.

Question 2

Will my device work with the Puerto Rico eSIM?

Accepted Answer

If your phone supports eSIM, it should work. Check device settings or ask your brand support.

Question 3

Can I recharge my eSIM while in Puerto Rico?

Accepted Answer

Yes, top-up is available online. You don’t need a new QR code — just recharge and continue.

Question 4

What if I cancel my Puerto Rico trip after buying the eSIM?

Accepted Answer

If it’s not yet activated, you may request a refund. Terms and conditions apply.

Question 5

Is this safer than public Wi-Fi in Puerto Rico?

Accepted Answer

Yes. This connects you to local mobile networks, keeping your browsing private and safe.

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