Question 1

How do I activate my BazTel eSIM on arrival in Sri Lanka?

Accepted Answer

You’ll receive a QR code by email right after purchase. Just scan it using your phone’s eSIM settings. Activation is usually instant.

Question 2

Do I need a local SIM card along with BazTel’s eSIM Sri Lanka?

Accepted Answer

No, you don’t. BazTel’s eSIM works independently — no physical SIM card needed, no dual SIM hassle.

Question 3

What phones are compatible with eSIM Sri Lanka?

Accepted Answer

Most newer iPhones, Samsung Galaxy, Google Pixel, and a few other models support eSIM. Just check your device settings under Mobile Network > Add eSIM.

Question 4

Can I top up my plan once it runs out?

Accepted Answer

Yes, BazTel makes it easy to recharge. You can add more data anytime directly through our app or website — no need to remove or replace anything.

Question 5

What if I face issues while using my eSIM in Sri Lanka?

Accepted Answer

Our support team is available 24/7 to help you, whether it's setup assistance or troubleshooting during your trip.

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