BazTel Terms and Conditions: Read Our Legal Agreement to Understand How We Operate and Protect Your eSIM Service

Welcome to BazTel Pty Ltd (ACN 678 722 337). By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

BazTel provides telecommunication services, including eSIMs for international roaming and 5G connectivity. Our services are subject to availability and may vary based on location and network conditions.

• You must provide accurate and complete information when registering for our services.
• You are responsible for maintaining the confidentiality of your account information.
• You agree not to use our services for any unlawful or prohibited activities.

• Our services are provided on a prepaid basis. You must pay for the services in advance before usage.
• Payments can be made through our website or authorized payment channels.
• Prepaid credits are non-refundable and must be used within the validity period specified at the time of purchase.
• We reserve the right to suspend or terminate your service if your prepaid balance is insufficient to cover the charges.

General Policy

• We are committed to providing quality services. If you are not satisfied with our services, you may be eligible for a refund under certain conditions.

Eligibility for Refunds

• Refunds are available for services that do not meet the consumer guarantees under the Australian Consumer Law (ACL).
• You may request a refund if the service has a major problem, such as being unable to install or activate eSIM onto your phone, or the service being significantly different from the description.
• If your travel plans are cancelled, you may also be eligible for a refund if the cancellation was due to circumstances beyond your control, such as natural disasters, government restrictions, or airline cancellations.

Process for Refunds

• To request a refund, please contact our customer service team with your account details and the reason for the refund request.
• We will assess your request and, if eligible, process the refund within a reasonable timeframe.

Exclusions

• Refunds are not available for change of mind or if you fail to comply with our terms and conditions.
• Any promotional or discounted services are non-refundable unless required by law.

General Policy

• Our services are subject to a fair use policy to ensure all customers have access to reliable services.
• Excessive or unreasonable use of data may result in reduced speeds or additional charges.

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

We are required by law to retain certain telecommunications data for a minimum of two years. This includes:

• Information about the subscriber (e.g., name, address, and other identification details).
• Account, service, and device information.
• The source and destination of communications.
• The date, time, and duration of communications.
• The type of communication or service used.
• The location of equipment used in connection with the communication.

We ensure that all retained data is encrypted and protected from unauthorized access. After the mandatory retention period, we will securely delete or anonymize your data.

• BazTel is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our liability is limited to the amount paid by you for the services in question.

We may update these terms and conditions from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

If you have any questions or concerns about this Privacy Policy, please contact us at:

BazTel Pty Ltd

Email: support@baztel.co